For kitchens rated 0, 1 or 2
A day-by-day plan, the paperwork an inspector asks to see, the letters to your council and Level 2 training in your team's own language. Written for takeaways, in 16 languages. Yours the moment you buy.
Free with a Complete membership for kitchens rated 0 to 2. Not sure what you were given? Check your rating free.
Day 1. The letter becomes a list.
From £4916 languages, Turkish includedLevel 2 course includedWritten to FSA guidanceReady the moment you buy
The 14-day plan
The plan is written for an owner who is also cooking, serving and ordering stock. Nothing on it takes a whole day, and every step leaves something an inspector can see.
Copy each line of the inspector's letter into the worksheet. Each one becomes a fix, a record and, where it helps, a poster. Book the Level 2 course for the person who prepares the food.
The basin, the labels, the fridge layout, the chopping boards, the cloths. Put the posters up where the job happens. A dated photo of each fix goes in the folder.
Fill in the written safe methods for your menu, using the filled-in examples. Start the opening and closing checks and the fridge sheet, on paper or in the app. Each person passes the course in their own language.
Repairs, the extract clean, new equipment: keep every receipt. Two weeks of signed records, the certificates, the photos and the receipts go into the evidence folder in the order the checklist gives.
Walk the kitchen with the final checklist as if you were the inspector. Then send the request letter to your council; the template has the gaps marked for your details and the fixes you have made.
After day 14. The visit is usually unannounced, within about three months of a paid request, so the records carry on every day. That is what the free months of the kitchen app are for.
What's in the pack
Not a course to sit through. Papers to fill in, put up and hand over. Every item is in all 16 languages except the filled-in examples, which are in English like the record sheets they show. The examples use a takeaway, so they look like your kitchen.
One worksheet for the three things an inspector scores: hygienic food handling, the building and cleaning, and confidence in management. Each problem on the letter becomes a fix, a record and a poster.
Day 8: start the cleaning schedule. Train Deniz and Sam.
Day by day, what to do and which sheet to use. Print it and stick it by the till.
37 written safe methods21 record sheets
The written safe methods and record sheets, with a filled-in example of each, the cleaning schedule and the opening and closing checks. Written to FSA guidance.
Handwashing, allergens, chopping boards, temperatures, cleaning. In your language and in English, for the wall where the job happens.
Asking the council for a re-rating visit, a right to reply, and an appeal, each with the deadline and the gaps marked.
How a re-rating visit works in England, Wales, Northern Ireland and Scotland: what it costs, when it happens, the deadlines.
A checklist of what to collect and the order to keep it in, so that when the inspector asks, you open the folder instead of looking for things.
Certificate of achievement
Deniz Yılmaz
Level 2 Food Safety & Hygiene
CPD accredited, taken in any of 15 languages, with a certificate in the person's name that anyone can check online. One place with the Ready Pack, three with the Check. About the course.
Your choice: 3 months free on the £9 a month plan, or 1 month free on any plan. Fridge checks, cleaning and opening and closing checks on a phone, and a read-only portal to show the inspector.
Allergy awareness, cleaning, Level 3 for the manager: half price for 90 days from the day you buy the pack.
Two ways to buy
Both come with everything above. The Check adds a second pair of eyes and two more course places. We are not VAT registered, so the price shown is what you pay.
£49one payment
£89one payment
Kitchens rated 0 to 2 that join as Complete members get the Ready Pack as part of joining: every course for the whole team, the kitchen app and GFH Manager, from £45 a month.
How a re-rating visit works
The rules differ a little across the UK. The pack's nation guide has the detail; this is the shape of it.
Prices seen on council and consultancy websites and in an industry fee survey, October 2026. Whichever way you prepare, the re-rating fee is paid to your council.
The plan, the decoder, the letters and the posters in the language the owner and the team actually read; the Level 2 course and the kitchen app in 15 of the 16 (every one except Turkish). The certificate stays in English, on purpose: the person reading it is a UK inspector.
Straight talk
The questions owners ask us first.
We can't promise that, and nobody honest can. The council gives the rating, and a re-rating visit can go up, stay the same or go down. What the pack does is make sure the problems on your report are fixed, written down and provable, which is what the inspector is there to look at.
True: the 37 written safe methods and 21 record sheets are free on this site. The Ready Pack adds the 14-day plan, the report decoder, a filled-in example of every sheet, the three letters, the nation guide and the evidence folder checklist, plus a Level 2 course place, the free months of the app and 50% off up to 10 more course places. If you only want the methods, take the free pack.
Straight away. The pack is a set of PDFs in your account the moment you pay, and the course place is ready to give to whoever prepares the food. Pick your language on the download page.
No. The pack is in 16 languages, including Turkish, Polish, Arabic, Bengali, Urdu and Chinese, and the Level 2 course in 15 of them (every one except Turkish). Each person picks their own. The certificate is issued in English because the person reading it is the inspector.
When your forms are filled in and the folder is ready, you send us photos or scans through your account. Within 2 working days you get written feedback: what is missing, what is unclear, what an inspector is likely to ask about. One check per pack. We don't visit the kitchen.
Usually, yes. In England most councils charge for a re-rating visit (Salford, for example, charges £191). Wales is £255 at every council and Northern Ireland £150. Scotland is free at present. The pack's nation guide tells you how to ask and what to expect. Some councils give one free re-visit between inspections.
21 days from receiving the rating in England, Wales and Northern Ireland, 14 days in Scotland. The appeal letter in the pack is for when you think the rating itself is wrong. If you simply disagree with how things were described, the right to reply is published next to your rating and you can send it at any time.
In Wales and Northern Ireland, yes, by law, with a £200 fixed penalty if you don't. In England it's voluntary. In Scotland the scheme is different and the sticker isn't required.
Yes. Pack buyers get 3 months free on the £9 a month plan, or 1 month free on any plan, whichever suits. Fridge checks, cleaning, opening and closing checks and the written methods on a phone, with a read-only portal you can open for the inspector.
Each certificate carries a recommended refresher date, three years on for Level 2, and anyone can check it online by its number.
Start tonight, after service. The first job is reading the letter with the decoder, and it takes twenty minutes.
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