Mental Health and Wellbeing in Hospitality

A busy bar on a Saturday night. A kitchen at the end of a double shift. A rota that changes the day before. Every hospitality workplace has people who are under pressure at times. This course is a plain-English guide for staff and supervisors to what mental health and work-related stress are, what can cause stress, how to notice changes, how to talk and listen, what employers must and should do, and where to get help.

Who this course is for

• Staff in pubs, bars, restaurants, cafés, hotels and events businesses, front and back of house
• Agency and casual staff
• Supervisors and shift leaders
• Owners and managers of small hospitality businesses

What you’ll learn

• What mental health and wellbeing mean at work, why work matters, and who has duties
• The six areas of work design that HSE says can lead to stress, with a plain example of each
• Noticing signs of stress in yourself and in a colleague, why signs are not a diagnosis, and what burnout is
• Talking early, who you can talk to, everyday steps the NHS suggests, and where to get help in England, Scotland and Wales
• Starting a conversation, listening, language and confidentiality, and what to do if someone is upset or may be at risk
• What employers do: stress risk assessments, HSE’s Management Standards, reasonable adjustments, and your action list

How it works

Six lessons, each split into short topics with a “Remember” box at the end. Every lesson finishes with its own assessment of 10 questions drawn at random from its question bank, so no two attempts are the same. The course ends with a final exam of 20 questions drawn from a bank of more than 40 covering everything. The pass mark is 80% and you get three attempts at each assessment. Finish the course and your certificate, with your name and a reference anyone can check, is issued to My Account → Certificates.

12 months’ access · any device · certificate the moment you pass

Worth being clear about: this course is awareness only. It is not a qualification, it does not teach you to diagnose, and it is not medical, clinical, therapy, counselling or legal advice. It does not replace the NHS, your GP or your workplace’s own policy. It covers Great Britain (England, Scotland and Wales); Northern Ireland has its own health services and rules.

Course content

• Before you startLesson
• Mental health and wellbeing at workLesson
• What mental health meansTopic
• Pressure, stress and mental health problemsTopic
• Why work mattersTopic
• Who has dutiesTopic
• What this course covers, and where to startTopic
• Scenario: A busy week for three peopleTopic
• 🎮 Practice: Whose part is it?Topic
• Lesson Assessment: Mental health and wellbeing at workQuiz
• What causes stress at workLesson
• Why the same job affects people differentlyTopic
• DemandsTopic
• ControlTopic
• SupportTopic
• Relationships and roleTopic
• ChangeTopic
• Scenario: One day’s noticeTopic
• 🎮 Practice: Which of HSE’s areas?Topic
• Lesson Assessment: What causes stress at workQuiz
• Noticing the signsLesson
• Signs in yourselfTopic
• Signs in a colleague or a teamTopic
• Signs are not a diagnosisTopic
• When stress goes on: burnoutTopic
• Why people stay quiet, and what to doTopic
• Scenario: The quiet colleagueTopic
• 🎮 Practice: When you notice a changeTopic
• Lesson Assessment: Noticing the signsQuiz
• Looking after yourself and getting helpLesson
• Talk earlyTopic
• Who you can talk to at workTopic
• Everyday steps the NHS suggestsTopic
• Where to get helpTopic
• Your employer must tell you the resultsTopic
• Time off and coming backTopic
• Scenario: When the cause is your managerTopic
• 🎮 Practice: Who could you talk to?Topic
• Lesson Assessment: Looking after yourself and getting helpQuiz
• Talking and supporting each otherLesson
• Starting the conversationTopic
• ListeningTopic
• Language and confidentialityTopic
• You do not have to be an expertTopic
• If someone is upset at workTopic
• If someone may be at riskTopic
• Scenario: Tears in the staff roomTopic
• 🎮 Practice: A supportive conversationTopic
• Lesson Assessment: Talking and supporting each otherQuiz
• What employers do, and putting it into practiceLesson
• The stress risk assessmentTopic
• HSE’s Management Standards and Talking ToolkitsTopic
• Disability and the Equality Act, in outlineTopic
• What adjustments can look likeTopic
• A supportive workplaceTopic
• Your action listTopic
• Scenario: A small business with no written policyTopic
• 🎮 Practice: HSE’s step-by-step approachTopic
• Lesson Assessment: What employers do, and putting it into practiceQuiz
• Course summaryLesson
• Final examQuiz